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10 Customer Service Quality Statements to Measure up Against
Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. But just how do you measure your performance, in an easy-to-use way? It's really quite simple... ...
Buyer Beware: Choose A Business Coach Carefully To Get The Results You Want
Consider this scenario. A colleague suggests you get a business coach. Via the Internet, you find one close-by. The woman says she’d love to help. She charges $300 a month for two 30-minute calls. It seems like a good deal, so you eagerly sign...
How To Improve Your Negotiating Skills
Negotiation will be an important area for every homebased business owner, especially in lease purchasing. Whether you're dealing with suppliers, employees, or prospective clients, you're negotiating. The following tips will help you to negotiate...
The Cat in the Hat" Will Help You Get Your Point Across! (Yes you can, here is the Plan)
I was recently coaching an engineer who wanted to improve his speaking skills. After videotaping him, we discussed his strong points and then his areas of improvement. Then we got to the area of vocal variety. Vocal variety is the quality of your...
THE “SEVEN Cs”: PARTNERSHIP DANGER SIGNS - The 5th C: Control Issues
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.
The 5th C: Control Issues
When control is in the picture it is a lose/lose proposition.
First, it is an illusion that anyone can...
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